Booking terms and conditions
Deposit and full payment: To reserve a booking a non refundable £100 per week deposit must be paid at the time of requesting the dates. The outstanding balance payment must be received no later than 6 weeks prior to the commencement of your holiday. If a booking is made within 6 weeks of commencement of your holiday, full payment will be due. Should a cancellation be made prior to the payment of your full balance only the deposit sum of £100 per week will be forfeited. If a cancellation is made within 6 weeks of your holiday start date, then the total hire charge will be payable. (Please ensure your holiday insurance provides adequate cover). Full payment must be made at the date given on your booking form, if payment is not received on this date (6 weeks before arrival), a reminder text message/email will be sent to you. If payment is not received within 24 hours of the email/reminder being sent and we have not received any communication from you, your booking will be cancelled, full payment will be due from yourself, and you will have to claim via your insurance company.
A £100 SECURITY DEPOSIT IS PAYABLE AT THE SAME TIME AS THE FINAL BALANCE. THIS WILL BE REFUNDED WITHIN 3-5 DAYS OF DEPARTURE SHOULD THERE BE NO DAMAGE TO THE CARAVAN OR ITS CONTENTS. WE DO EXPECT THE CARAVAN TO BE LEFT CLEAN AND TIDY ON DEPARTURE.
Arrival and departure: The holiday home will be available from 4pm on your arrival date. Please vacate by 10am on the day of departure.
Bedding is not included, please bring your own, we do however provide pillows and duvets and mattress/pillow protectors. You will need to bring your own towels, tea towels. A bed linen set can be hired for a fixed price of £45 for the 2 bed caravan and £65 for the 3 bed caravan, if you would like the bed(s) making up for arrival there is an additional charge of £10, please advise at the time of booking if you require this service.
Strictly no pets allowed in any of the caravans.
Strictly no smoking in the holiday homes.
No maggots, casters or worms to be kept inside the holiday homes.
The holiday homes are 4 and 6 berth and are not to be exceeded.
Responsibility is not accepted for personal injuries or illness, damage or breakages of personal items (including motor vehicles). Please ensure you are covered with your own home/holiday/car insurance
No all male/female parties will be accepted where half the party is under the age of 25
Single sex angling parties where all members are over the age of 25 are welcome. Maximum of four people (White Acres policy)
Full names and dates of birth (if under the age of 18) are required to enable use of all the on-site facilities (White Acres requirements)
In the event of behaviour likely to cause offence or damage to others, the White Acres security team and management reserve the right to remove any offenders from the park without redress; in this instance no monies will be refunded.
The fire is not to be left on over night or while guests are away from the holiday home.
Please remove muddy and wet footwear when entering the holiday home.
Prior to departure, please ensure all damages or breakages are reported, as they must be paid for prior to leaving.
Strictly no barbeques on any of the decking areas. Damage to the decking will be charged for.
No spray tanning allowed inside the caravan or on any part of the decking. Staining will be charged for.
Ensure that all fridge/freezer items are removed upon departure, as well as items purchased while on holiday (ie buckets and spades)
Park rules state strictly no electric vehicle charging from any power point inside or outside of the caravan. If found to be charging from the caravan. You will be asked to leave with no recompense due to you. The nearest vehicle chargingpoint is at Shell Services – Kingsley Village. Fraddon. TR9 6NA.
We request that you respect our rules as these holiday homes are privately owned.
Please ensure that you purchase the correct Environmental Agency fishing licence before you go fishing. These can be bought directly with the Environmental Agency online, or at any Post Office. These must be in your possession every time you go fishing. The Environmental Agency regularly make checks to ensure that anglers carry the correct licence and without this, you could be issued with a hefty fine and prosecution.